Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Pronature Pharmacy will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 1-2 days within working days after the confirmation.

Please return your purchase to the following address:
Pronature Pharmacy Kuching Sdn Bhd

Ground Floor, Unit G8, Jalan Song,

93350 Kuching Sarawak 


Please contact us at pronaturekuching@gmail.com or 011-36060723 if you have any questions or doubts.